There are many advantages to ISO 9001 which are helping both large and small companies improve customer satisfaction and increase profitability.
Opting to introduce an ISO Certification into your business can be a difficult decision but if the results were as simple as saying spending £100 will save you £1000 then most businesses wouldn’t hesitate to implement ISO 9001 or any other ISO Certification.
In truth, it is hard to define a numerical value in terms of return on investment but once you understand and focus on the benefits of ISO 9001 you will likely start to see how your company can benefit and grow within an ISO framework.
Improve brand credibility and image:
ISO 9001 is an internationally recognised standard so has been designed with all types and size of business in mind. Showing suppliers, customers, shareholders and stakeholders that you are ISO 9001 certified will not only look good with regards to your reputation it will also show potential customers you value the quality of your product or service.
Increase customer satisfaction:
Regardless of your field of business improving customer satisfaction allows has benefits. Whether that be increased customer retention, improved customer feedback, glowing referrals or better word-of-mouth advertising.
According to “Constant Contact” it cost five times more to acquire a new customer than it does to keep a current customer and that it also estimates a cost of 16x to get that new customer to the same spending level as current customers.
This statement shows that customer retention and satisfaction is essential within your business model, this being something an ISO 9001 can help with.
We all understand the importance of the basics in terms of saving money within business, whether this is switching the lights off or reducing your marketing budget but in truth, there are many improvements that can be made that pay off much more.
Analysing your businesses production processes can both reduce costs & increase production. These small changes can be done by reducing waste and ironing out inefficiencies that may have caused increased production costs.
Want to know more?
There are many additional benefits that ISO 9001 can provide for your business. If you would like to find out more information get in touch with IBCN to see how we can help you. You can give us a call on 07398 196 990 or 01376 402 069 or send us an email to email@example.com